Privacy and Cancellation Policy

PRIVACY AND CANCELLATIONS POLICY


Banderas Scuba Republic, SA de CV, better known as Banderas Scuba Republic, with address at Calle Colombia 1225, colonia 5 de Diciembre, Puerto Vallarta city, municipality or Jalisco delegation, c.p. 48350, in the entity of Jalisco, Mexico country, and internet portal http://www.Banderas-Scuba.com , is responsible for the use and protection of your personal data, and in this regard we inform you the following:

For what purposes will we use your personal data?


The personal data we collect from you will be used for the following purposes that are necessary for the service you request:
● Diving certifications
● Diving and snorkeling tour services
● Sale and rental of diving and snorkeling equipment
● Marketing or advertising
● Commercial prospecting

What personal data will we use for these purposes?


To carry out the purposes described in this privacy notice, we will use the following personal data:
● Name
● Date of birth
● Address (Certifications only)
● Cell phone
● Email
● Photography (Certifications only)
● Certificates (Diving Credentials)
● Sports you practice
● Identification data
● Contact details
In addition to the personal data mentioned above, for the purposes reported in this privacy notice we will use the following personal data considered sensitive, which require special protection:
● State of physical health present, past or future
● State of mental health present, past or future

Who do we share your personal information with and for what purposes?


We inform you that your personal data is shared outside the country with the following persons, companies, organizations or authorities other than us, for the following purposes:

Recipient of personal dataPurposeRequires consent
PADIQuality controlNo


With regard to transfers that require your consent, we provide you with the following mechanism for you, if applicable, to grant it to us. We remind you that if you do not give us your consent after reading this privacy notice, such transfers may not be made:

How can you access, rectify or cancel your personal data, or object to its use?

You have the right to know what personal data we hold about you, what we use it for, and the terms of use we give you (Access). It is also your right to request the correction of your personal information in the event that it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it believes it is not being used properly (Cancellation); as well as object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.


For the exercise of any of the ARCO rights, you must submit the respective application through the following means: email info@banderas-scuba.com
To know the procedure and requirements for the exercise of ARCO rights, we provide you with the following means: email info@banderas-scuba.com
The contact details of the person or department of personal data, which is in charge of processing applications for ARCO rights, are as follows:
a) Name of person or department of personal data: Management Banderas Scuba Republic
b) Address: Calle Colombia 1225, colony December 5, Puerto Vallarta city, municipality or puerto Vallarta delegation, c.p. 48350, in the entity of Jalisco, México
c) Email: info@banderas-scuba.com
d) Phone number: +52 322 135 7884

You can revoke your consent to the use of your personal data


You may revoke the consent you have given us for the processing of your personal data. However, it is important to note that not in all cases we will be able to respond to your request or terminate the use immediately, as it is possible that by some legal obligation we require further processing of your personal data. You should also consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide you with the service you requested from us, or the conclusion of your relationship with us.
To revoke your consent you must submit your application through the following means: email info@banderas-scuba.com
With regard to the procedure and requirements for the revocation of your consent, we inform you of the following:
(a) By what means can the holder and, where appropriate, his representative, as well as the latter's personality prove his identity? email info@banderas-scuba.com
b) What information and/or documentation should the application contain? full name, email
c) How many days will we respond to your request? 15 business days
d) By what means will we communicate the response to your request? email info@banderas-scuba.com
e) For more information on the procedure, we make available the following means: email info@banderas-scuba.com

How can you limit the use or disclosure of your personal information?


In order for you to limit the use and disclosure of your personal information, we offer you the following means: email info@banderas-scuba.com

How can you learn about the changes to this privacy notice?


This privacy notice may be modified, modified or arising from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; changes in our business model, or for other reasons.
We are committed to keeping you informed of changes to this privacy notice through our website (here).
The procedure through which notifications about changes or updates to this privacy notice will be made will be on our website (here).

Cancellation policy


Our cancellation policy may undergo modifications, changes or updates arising from new legal requirements, our own needs for the products or services we offer, our operations, changes in our business model, or other causes.

Deposits made to us by our customers are not refundable except in cases related to the health of the participants, to obtain a refund of a deposit should be supplied to Banderas Scuba Republic, a medical certificate that guarantees the impossibility of making the tour.

Partial or total deposits, electronically or in cash will only be 100% refundable at the discretion of Banderas Scuba Republic, up to 48 hours before the provision of the service and must be supported by the impossibility of performing the activity due to medical complications (the customer must present a certificate from a local doctor specializing in the medical problem).

If for logical weather reasons or at the request of the authorities for events out of control by the operation of Banderas Scuba Republic could be necessary to cancel the scheduled activity, 100% of the amounts provided will be refunded and only in the event that the payments have been made by electronic means, a retention of 10% of the total paid will be made that will cover the expenses of bank fees and administrative expenses incurred in the transaction.

Last updated: 23/Jan/2023